WHERE ARE YOU LOCATED?
We are located in Singapore and we have Virtual Assistant team in Philippines.
We ship from China, Hongkong, Singapore or USA depending on the purchased product.
Tracking information is available within 2-10 days (it may take a few days for the tracking code to work).
ARE THERE ANY EXCHANGE RATES?
All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
HOW SECURE IS MY ONLINE ORDER?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
HOW CAN WE CONTACT YOU?
You can email us at: firstname.lastname@example.org
DO YOU SHIP INTERNATIONALLY?
Yes! We ship worldwide. However, customs charges may apply in your country which would be charged to you by your postal service upon arrival in your country.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Processing time: 2-5 business days plus shipping times.
Shipping durations vary throughout the year but are typically....
- USA, AUS, UK, NZ: 2 - 3 weeks.
- Other countries: 3 - 5 weeks.
However, PLEASE make sure your shipping details are completely correct to ensure a faster and safer delivery! Typing in BLOCK CAPITALS helps your address label scan in easier while in transit.
HOW DO I TRACK MY PACKAGE?
We will send you a tracking number when your order ships. Simply visit the carrier's website and enter the tracking number to see the shipping status of your package.
CAN I USE SEVERAL DISCOUNT CODES IN ONE ORDER?
Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.